Housing Matters – February 2025
Friday, 14 February 2025
Read the latest edition of Housing Matters.
We need you to join our new complaints panel
Help shape the service we provide to those who need to complain
What will be expected of the panel?
- Between 1 and 2 hours a month to review complaint responses and provide feedback
- Meet each quarter online or in person
- Report back on service improvement suggestions
In return, you will earn gift vouchers, learn about the housing sector, gain new skills and meet new people.
If you are interested, please email housing.feedback@centralbedfordshire.gov.uk before Friday 28 February 2025 to find out how to apply.
Gathering feedback on homes and services
Tenant Satisfaction Measures (TSM) survey
The last quarterly Tenant Satisfaction Measures (TSM) survey for 2024/25 was sent out to tenants on 10 February 2025.
Based on the new Tenant Satisfaction Measures introduced by the Regulator of Social Housing in April 2023, the TSM survey gathers feedback on your homes and the services we provide. We must report on these annually. The survey is being conducted every three months by Acuity, a company who specialise in social housing research.
Acuity has over 26 years of experience providing tenant satisfaction surveys and helping housing providers improve their services. They are experts in understanding tenant satisfaction and performance data.
Acuity randomly selects 250 tenants each quarter to participate. Tenants who are contacted will be asked to complete the survey either online (via an email link to the survey which was sent on Monday 10 February) or by phone on Monday 17 February (Acuity interviewers may call tenants for a 10-minute phone survey).
The survey is confidential, and results can be shared with us anonymously if the tenant prefers.
To help tenants identify the call as genuine, Acuity will call between 9am and 8pm on weekdays, and 10am and 6pm on Saturdays. The number displayed will be 01582 323045. If someone misses the call, they will hear a recorded message explaining that it is related to the TSM survey.
Find out more about the TSM survey.
If you have any queries about any of the survey, please email housinginfo@centralbedfordshire.gov.uk.
'Over a Brew' - a focus on carers
Join an online session via Zoom on Monday 3 March 2025, from 11am to 1pm
ADASS East and Curators of Change want to share and test out ideas that will improve people’s experiences of requesting and accessing adult social care.
The organisations have set up virtual 'Over a Brew' coffee sessions to provide an open, honest space for people who draw on care and support, commissioners and providers to come together to talk about what’s working well and not so well.
These sessions are open to anyone:
- receiving or looking for adult social care and support
- working in Adult Social Care, Health and related services
- carers
- providers
The session on Monday 3 March will focus on carers, looking at their wellbeing and discussing how to reduce the stress, overwhelm and fatigue that often come with the role.
They also want to hear about the experiences of carers who are managing direct payments or personal budgets for the person they care for and find out what kinds of support they find most beneficial.
Sign up online to recieve a link to the event and joining instructions.
You will need to register so please use the link below to sign up and receive joining instructions.
If you have any questions, please contact Natasha Burberry from ADASS by emailing natasha.eastsli@gmail.com.
Now finished: new paving at All Saints View
Our landscaping work is now complete
Our Neighbourhood Operations team has now finished work on a pedestrianised area around All Saints View in the heart of Houghton Regis, designed to create a safer, more accessible area for residents.
The new area has been landscaped, and a new path installed which has a dropped kerb making it more accessible for buggies, wheelchairs and mobility scooters.