22 Tenant Satisfaction Measures and annual report
Annual report for tenants
The annual report sets out how we, as a landlord, are performing.
It now includes 22 measures that the regulator of social housing has asked us to collect and report on. These are called the tenant satisfaction measures. We must provide this information to the regulator annually and publish it in a way that is timely, clear, and easily accessible to tenants.
This will help the regulator of social housing and our tenants hold us to account.
View or download annual report for 2023 to 2024 (PDF)
View or download accessible version of annual report for 2023 to 2024 (PDF)
View or download annual report for 2022 to 2023 (PDF)
View or download accessible version of annual report for 2022 to 2023 (PDF)
22 Tenant Satisfaction Measures
The tenant satisfaction measures (TSMs) have been created by the government to make it simple to rate how well social landlords are doing. As your landlord, we need to report to the Regulator for Social Housing on the 22 standards, each of which are listed below. Evidence will be gathered from reporting and, most importantly, your feedback.
- TP01: Overall satisfaction
- TP02: Satisfaction with repairs
- TP03: Satisfaction with time taken to complete most recent repair
- TP04: Satisfaction that the home is well-maintained
- TP05: Satisfaction that the home is safe
- TP06: Satisfaction that the landlord listens to tenant views and acts upon them
- TP07: Satisfaction that the landlord keeps tenants informed about things that matter to them
- TP08: Agreement that the landlord treats tenants fairly and with respect
- TP09: Satisfaction with the landlord’s approach to handling complaints
- TP10: Satisfaction that the landlord keeps communal areas clean and well-maintained
- TP11: Satisfaction that the landlord makes a positive contribution to neighbourhoods
- TP12: Satisfaction with the landlord’s approach to handling anti-social behaviour
- CH01: Complaints relative to the size of the landlord
- CH02: Complaints responded to within Complaint Handling Code timescales
- NM01: Anti-social behaviour (ASB) cases relative to the size of the landlord
- RP01: Homes that do not meet the Decent Homes Standard
- RP02: Repairs completed within target timescale
- BS01: Gas safety checks
- BS02: Fire safety checks
- BS03: Asbestos safety checks
- BS04: Water safety checks
- BS05: Lift safety checks
Find out more about the TSMs, including how landlords will be assessed and audited.
Summary of survey approach 2023 to 2024
View or download the survey summary (PDF) to find out how we gathered the information for our tenants survey 2023 to 2024 in line with the Tenant Satisfaction Measures.
View or download accessible version of the survey summary (PDF)
Please note: if you would like a version in a different format (such as paper), email housinginfo@centralbedfordshire.gov.uk.
To find out more about all the regulatory requirements social housing providers need to follow, visit TSM Technical requirements and TSM tenant survey requirements.