Social housing regulatory reforms

Annual report for tenants

The annual report sets out how we as a landlord are performing. 

It will now include 22 measures that the regulator of social housing has asked us to collect and report on. These are called the tenant satisfaction measures. We must provide this information to the regulator annually and publish it in a way that is timely, clear, and easily accessible to tenants.

This will help the regulator of social housing and our tenants hold us to account.

22 Tenant Satisfaction Measures

The tenant satisfaction measures (TSMs) have been created by the government to make it simple to rate how well social landlords are doing. As your landlord, we need to report to the Regulator for Social Housing on the 22 standards, each of which are listed below. Evidence will be gathered from reporting and most importantly, your feedback. 

• TP01: Overall satisfaction
• TP02: Satisfaction with repairs
• TP03: Satisfaction with time taken to complete most recent repair
• TP04: Satisfaction that the home is well-maintained
• TP05: Satisfaction that the home is safe
• TP06: Satisfaction that the landlord listens to tenant views and acts upon them
• TP07: Satisfaction that the landlord keeps tenants informed about things that matter to them
• TP08: Agreement that the landlord treats tenants fairly and with respect
• TP09: Satisfaction with the landlord’s approach to handling complaints
• TP10: Satisfaction that the landlord keeps communal areas clean and well-maintained
• TP11: Satisfaction that the landlord makes a positive contribution to neighbourhoods
• TP12: Satisfaction with the landlord’s approach to handling anti-social behaviour
• CH01: Complaints relative to the size of the landlord
• CH02: Complaints responded to within Complaint Handling Code timescales
• NM01: Anti-social behaviour (ASB) cases relative to the size of the landlord
• RP01: Homes that do not meet the Decent Homes Standard
• RP02: Repairs completed within target timescale
• BS01: Gas safety checks
• BS02: Fire safety checks
• BS03: Asbestos safety checks
• BS04: Water safety checks
• BS05: Lift safety checks

Fnd out more about the TSMs, including how landlords will be assessed and audited.