Reactive highways and road works
There will always be reactive maintenance issues that to be looked at by our highways team and we have two ways of finding out about them.
- we receive thousands of reports annually from our customer and residents. We always want to hear about these issues so if you do see a highways problem please report it online
- we have a team of highways officer who travel the area all year round, they inspect the condition of the roads and make repairs where needed
Prioritising reactive maintenance
However we find out about a highways problem, we have to take a decision on whether to do something about it. We cannot fix every problem because we simply do not have the money to do so and prioritisation is the only way to spend our money wisely.
The decision on what action we take is based on these factors:
- how bad the problem is – for example how long or deep a pothole is; and
- where the problem is – for example how busy the road is
We use a combination of these factors to prioritise the problem and either repair it or make it safe within a particular timescale. We operate a risk-based approach, meaning that serious problems or problems on busier roads get fixed first.