How do I sign up to the garden waste subscription service?
When the service is running, you can find out how to sign up online.
You will be directed to a form and asked to read and accept the service terms and conditions before inputting your address and payment details.
On the form, you will need to indicate how many subscriptions you want and how many garden waste wheelie bins you already have.
Can I set up a direct debit or pay by instalments?
Direct debit and monthly instalment options are not currently available for this service.
Subscriptions will not automatically renew at the end of the subscription period. We will notify customers of the charge and payment date prior to the start of the service each year.
I haven’t received a receipt; how do I know my payment has worked?
You will be sent an email to confirm receipt of payment. If you don’t have this, it is worth initially checking your ‘junk’ folder of your emails. It’s possible your receipt is there.
I haven’t received my sticker yet, what should I do?
Permit stickers will be sent out ahead of the new subscription year starting. If you subscribe by 17 March 2025 the customer information pack (including permit sticker) will be delivered before the service commences on 1 April. If you subscribe after this day, it will be delivered within 10 calendar days and collections will commence from the next scheduled collection day. If you haven’t received your customer information pack or you have lost your sticker(s), please contact us on 0300 300 8000.
If you've subscrived and your permit or bin haven't arrived, please continue to present your bin as scheduled for collection. The permit is a visual aid for our collection crew, but rest assured, your subscription details are on a database accessible to our team.
If you have requested and paid for additional bins, you will receive the same number of stickers as bins. These will be sent separately and may not arrive at the same time.
What happens if I don’t subscribe to the service?
If you decide not to sign up to the garden waste subscription service, you do not need to contact us to tell us. It is an ‘opt-in’ service which means you only need to contact us if you do wish to sign up.
Can I put garden waste in my black bin?
You should not put garden waste in your black residual waste bin. The best option for managing garden waste is to recycle or compost it. This can still be achieved without a subscription by taking your garden waste to one of our household waste recycling centres (tidy tips) or home composting.
Our recycling centres are open 7 days a week, 9am until 5pm.
How can I stop other people putting their waste into my garden waste bin(s)?
You should store your bin within your property boundary until collection day in the same way that you would with your other containers.
I receive Council Tax Support, can I get a discount on my bin permit?
We do not offer concessions for the garden waste collection service. All permits are charged at the same rate of £56.10. The service is optional.