Order bins (refuse, recycling and food waste) or sacks (for sack collection properties only)
Bins (refuse, recycling and food waste)
If you don't currently have a refuse, recycling bin or food waste bin, please order one using the appropriate link below. Deliveries can take up to 10 working days.
My bin is missing
Please check with your neighbours first to see if they have taken your bin by mistake.
We recommend that you wait 72 hours before reporting a missing bin. If you can't find the bin then a replacement can be ordered, the following charges will apply.
General waste
- 140 litre: £36.48
- 240 litre: £36.48
- 360 litre: £36.48 (subject to review and approval)
Recycling
- 140 or 240 litre: free of charge
- 360 litre: free of charge but subject to review and approval
Food waste
- food waste bins (internal/external) are free of charge. We reserve the right to charge for replacement of these bins in some circumstances
Garden waste
- 240 litre – (subject to subscription to the garden waste collection service). We reserve the right to charge for replacement of these bins in some circumstances
If you wish to downsize your refuse bin from the standard 240 litre to 140 litres, there is no charge.
Why am I being charged for a replacement bin?
The charges are to cover the administration, supply and the delivery of bins.
The bins will remain our property and must remain at the property to which they have been issued.
Does everyone have to pay the same charges?
Yes. There are no concessions offered.
Can I put my house name/number on my bins?
It is advisable to mark all of your bins with your property name or number to easily identify them.
If you need a different size bin
If you have an ongoing requirement for more or less bin capacity, please let us know. All bin replacements are subject to approval from one of our environmental service officers. If you require a larger bin, these are charged at £36.48 per bin.
Bins for a new build house
If you've moved into a new build house (not including flats) and need a full set of bins, let us know.
Order a full set of bins for a new build
Bins for a flat
If you need new communal bins for your flat's block, ask your management company or developer to order them.
Food waste bags
We have phased out our free food waste bags in favour of more environmentally friendly and cost-effective alternatives.
Instead of supplying food waste bags, we're suggesting alternative ways to store and manage your food waste that are focused on reusing bags and therefore better for the environment than providing the single-use non-compostable bags that we've phased out.
Pink refuse sacks (for sack collection properties only)
If you do not have access to a bin and require more pink domestic refuse sacks, you can order them here. There is no charge for this. Deliveries can take up to 10 working days.
Orange recycling sacks (for sack collection properties only)
If you do not have access to a bin and require more orange recycling sacks, you can order them here. There is no charge for this. Deliveries can take up to 10 working days.
Removing bins
If you need us to remove a spare or abandoned bin, let us know.
If you have been provided with a reason why your bin or sack request was declined, and you wish to dispute the reason provided, please complete the below form. You will have the opportunity to upload any evidence (photos) should you have it. This information will be passed to an Environment Services Officer who will review it.