- Provider name
-
Bedfordshire Community Health Services Pals
- Address line 1
-
Unit 3
- Address line 2
-
Meadow Park
- Address line 3
-
Meadow Lane
- Town
-
St Ives
- Post code
-
PE27 4LG
- Email address
- ccs-tr.pals@nhs.net
- Website
- https://www.cambscommunityservices.nhs.uk/patient-experience/pals-(patient-advice-and-liaison-service)
- Description
-
For services run by Bedfordshire Community Health Services, our Patient Advice and Liaison Service (PALS) support patients, their families, carers and our staff by:
- listening to your queries and concerns in confidence
- giving you information and advice about local health services
- finding solutions to any problems you may be having,
as quickly as possible directing you to other sources of help.
Advising you on how to make a formal complaint ensuring that your comments, concerns and compliments are heard and used to improve the Trust's services. If something is troubling you:
Step 1: Try raising the concern with the person providing your care in the first instance
Step 2: If you have tried this and you feel that they were unable to help you, or you don't feel able to discuss your concerns direct with the person involved, then contact PALS who can raise your concerns on your behalf.
Step 3: If you still feel dissatisfied and you wish to make a complaint, PALS can give you information about the complaints procedure.