How to report a repair
Central heating and hot water
If you need to report a fault with your central heating or hot water system, you can now report this directly to the contractor to make it easier.
If your system was installed less than 12 months ago
Call TSG on 01707 800 361, option 0. Monday to Friday between 9am and 5pm.
If your system was installed more than 12 months ago
Call Sun Realm on 0800 999 0929, Monday to Friday between 9am and 5pm.
Out of hours
Please bear with us
We are currently experiencing extremely high levels of calls to our telephone service for repairs. Please only call if your repair is an emergency, such as:
- burst water pipes
- total loss of water
- total loss of electric power
- total loss of gas supply
- blocked toilet (where there is no other working toilet in the property)
Please report all other repairs online to allow emergency calls to get through to us.
We would be grateful if you can help a friend or neighbour who doesn't find technology easy to report a repair online if their request is not an emergency. We thank you for your patience and understanding.
Outside of normal business hours, please call 0800 074 0263.
Any other repairs
We are currently experiencing high levels of calls to our telephone service for repairs. Please only call if your repair is urgent, such as a broken water pipe. For all other repairs, please report the repair online.
To allow urgent repair calls to get through, we would be grateful if you can help a friend or neighbour who doesn't find technology easy to report a repair.
We thank you for your patience and understanding.
This includes:
- electrical repairs
- gas / central heating repairs
- plumbing repairs
- all other repairs
For more information on repairs, read our repairs and maintenance booklet (PDF 760.3KB) 
.
Outside of normal business hours, please call 0800 074 0263.
Gas leaks
Call 0800 111 999 if you suspect a gas leak. This number is operated by National Grid.
Got a blocked sink or toilet?
The most common issues we're contacted about are blocked sinks and toilets. We've put together a couple of easy-to-follow instruction videos on how to fix these yourself.