How to complain about our services
We aim to make it as easy as possible for you to complain.
You can make a complaint using our online complaint form.
Please do not use this form to make general enquiries or to report issues with roads, housing repairs, anti-social behaviour, missed bins or fly-tipping.
To contact the right service, use the main menu or search bar at the top of the website. If you cannot do this online, you can find main contact telephone numbers on our contact numbers page.
Before making a complaint, we encourage you to contact the service directly first. Many issues can be resolved quickly and informally by the team involved.
If this is the first time you have asked us to provide or improve a service, fix a problem or reconsider a decision, it will be treated as a service request rather than a complaint.
On the complaint form, you will be asked whether you have already spoken to an officer. This helps us understand whether your issue should be handled as a service request or through the formal complaint process.
You can also use our easy read complaint form.
If you make a complaint via social media, you will be signposted to the online complaint form to ensure confidentiality and privacy are maintained.
What support is there to help you make a complaint?
We will consider our duties under the Equality Act 2010 and any reasonable adjustments you may need to access the complaint process. Find out more about reasonable adjustments.
There are various types of independent advocacy services available, depending on your needs. An advocate is someone who can help you to make a complaint and ensure your views are heard.
For a child or young person who wants to make a complaint about children’s social care services, we can organise an advocate in most cases. Alternatively, a child or young person can request an advocate.
You can also: